1. Information We Collect
When you use SafariSync, we may collect the following types of information:
- Account Information: Name, email address, phone number, and password when you create an account.
- Inquiry Data: Travel dates, destination preferences, group size, and messages you send to safari operators.
- Usage Data: Pages visited, search queries, and interactions with the platform to improve our services.
- Device Data: Browser type, operating system, IP address, and the approximate country that IP address indicates, for security and analytics purposes. We work out the country on our own servers; your IP address is not sent to anyone else to do it.
- Form Submissions: When you use our contact or enquiry forms, we keep your message together with the device data above, so we can route it to the right team and detect automated abuse. Messages our filter identifies as automated spam are deleted after 30 days.
2. How We Use Your Information
We use your information to:
- Connect you with safari operators and facilitate booking inquiries.
- Send you relevant travel recommendations and updates about your inquiries.
- Improve our platform and personalize your experience.
- Protect the security and integrity of our services.
- Comply with legal obligations.
3. Information Sharing
We share your information with:
- Safari Operators: When you submit an inquiry, your contact details and travel preferences are shared with the relevant operator to facilitate your booking. Operators never receive your IP address or device data.
- Service Providers: We work with trusted partners for payment processing, email delivery, and analytics.
- Legal Requirements: We may disclose information when required by law or to protect our rights.
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security reviews to protect your data.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
- Export your data in a portable format.
6. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. See our Cookie Policy for details.
7. International Transfers
Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for any cross-border data transfers.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through a notice on our platform.
9. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us at privacy@safarisync.com or visit our contact page.